Customer service
Through our professional customer service offered through AI-assisted chat, telephone and other channels, we deal with product enquiries for hundreds of products. We handle customer reports on rule violations and complaints of unauthorized in-game spending by teenage players, offering comprehensive, considerate and timely assistance to our users.
Tencent Customer Service Hotline
Mainland China
Tel: 4006 700 700
WeChat Pay, Tenpay and LiCaiTong
Mainland China
Tel: 95017
Hong Kong, Macao and Taiwan
Tel: +86 571 95017
WeChat Pay HK
Hong Kong
Tel: +852 3929 1666
Supervision for underaged game players
Mainland China
Tel: 950 92 666
Tencent Meeting
Mainland China
Tel: 4009 700 700
Tencent Cloud
Partnership
If you're interested in exploring a partnership with Tencent, please reach out to the appropriate contact below.
Tencent marketing Solutions
Mainland China
Tel: 400 061 7810
Interactive Entertainment and Game service co-operation
Marketing cooperation
Email: IEGads@tencent.com
Game publication & distribution cooperation
Email: BD_of_Tencent_Games@tencent.com
Tencent Animation and Comics
Business cooperation
Tel: +86 8601 3388 (code 89136)
Email: rayding@tencent.com
QQ points
Sales cooperation
Email: qbsales@tencent.com
Procurement supplier
Tencent supplier platform is a designed to support Tencent's service suppliers to register information, certify service capability and publish procurement information. Find everything you need to register and use the platform. It will provide opportunities to participate in various projects, as well as track and manage key information.
Tencent procurement assistant
Scan the QR code to learn about project announcements, cooperation information and access more service functions.
Media and investors
Please fill out the enquiry form below with any questions or inquiries you may have. Our team will get back to you promptly.
We treat your personal data with care. By sending an enquiry you're agreeing to our Privacy Policy.
Compliance
Anti-Fraud Investigation Department
Mailing Address: Tencent Binhai Towers, No. 33 Haitian 2nd Road, Nanshan District, Shenzhen, Guangdong Province, PRC
Tel: +86-755-86013470
Email: compliance@tencent.com
Weixin Official Account
Tencent Sunshine (tencentsunshine)
Please refer to the Integrity Policy page for more information.
Can’t find what you’re looking for?
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Weixin
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Mini program
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Guardian mini program
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