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Customer service

Through our professional customer service offered through AI-assisted chat, telephone and other channels, we deal with product enquiries for hundreds of products. We handle customer reports on rule violations and complaints of unauthorized in-game spending by teenage players, offering comprehensive, considerate and timely assistance to our users.

Tencent Customer Service Hotline

Mainland China

Tel: 4006 700 700

WeChat Pay, Tenpay and LiCaiTong

Mainland China

Tel: 95017

Hong Kong, Macao and Taiwan

Tel: +86 571 95017

WeChat Pay HK

Hong Kong

Tel: +852 3929 1666

Supervision for underaged game players

Mainland China

Tel: 950 92 666

Tencent Meeting

Mainland China

Tel: 4009 700 700

Tencent Cloud

Mainland China

Tel: 4009 100 100 / 95716

Visit Tencent Cloud contact us


If you're interested in exploring a partnership with Tencent, please reach out to the appropriate contact below.

Tencent marketing Solutions

Mainland China

Tel: 400 061 7810

Interactive Entertainment and Game service 

Marketing cooperation


Game publication & distribution cooperation


Tencent Animation and Comics

Business cooperation

Tel: +86 8601 3388 (code 89136)


QQ points

Sales cooperation


Procurement supplier

Tencent supplier platform is a designed to support Tencent's service suppliers to register information, certify service capability and publish procurement information. Find everything you need to register and use the platform. It will provide opportunities to participate in various projects, as well as track and manage key information.

Tencent procurement supplier platform

Tencent procurement assistant

Scan the QR code to learn about project announcements, cooperation information and access more service functions.

Media and investors

Please fill out the enquiry form below with any questions or inquiries you may have. Our team will get back to you promptly.

We treat your personal data with care. By sending an enquiry you're agreeing to our Privacy Policy.


Anti-Fraud Investigation Department

Mailing Address: Tencent Binhai Towers, No. 33 Haitian 2nd Road, Nanshan District, Shenzhen, Guangdong Province, PRC

Tel: +86-755-86013470


Weixin Official Account

Tencent Sunshine (tencentsunshine)

Please refer to the Integrity Policy page for more information.

Can’t find what you’re looking for?

For other inquiries, please scan the QR code below to follow our official accounts for assistance.


Scan the QR code to follow our official account for assistance.

Mini program

Scan the QR code to follow our official account for assistance.

Guardian mini program

Scan the QR code to follow our official account for assistance.

Whether you live in Paris, Seoul or Kuala Lumpur, there's likely to be a Tencent office not too far away.

Creating long-term value for investors with an open and pragmatic approach.

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